What all DevOps work your team can do?
DevOps Expert team is capable of doing any automation. Setup Continuous Integration and delivery/deployment (CICD). Setup high availability, fail-over, auto-scaling. Analyze infrastructure and do cost optimization. Data migration and conversions. Setup to minimize regional latency.
What is included in Monitoring?
Setup alarms, receive, verify, escalate and open tickets. Prepare site reliability reports. Webpage scans. Manual application functionality checks on various devices. Retrieve logs through script, analyze and report findings.
What is included in Manage?
Managing includes monitoring, upgrades, backups and troubleshooting of customer applications and environments i.e. development, QA, UAT and production environments. We slowly ramp management tasks and get better as we gain better understanding of setup.
What is your response time?
Our DevOps team responds to requests within 2 to 4 hours during normal business hours. With mutual agreement DevOps team will be available for some tasks that can't be done during business hours. Our 24/7 team depending on customer requirement can responds from 1-hour to under 15 minutes. We set up PagerDuty, OpsGenie etc.
How do we get started?
After 30-minutes free consultation, StackExpress will send a commercial proposal. On its acceptance, Service Agreement/NDA to be signed. Soon after we form a team to work on customer’s stack. Our team adopts to customer’s workflow and respond to Slack, Jira, Microsoft Team or emails requests. Time spent is logged in Toggl. Monthly reports are available on request. Invoice is generated every 30-days which is to be paid by Credit Card, ACH, Wire Transfer or Bill.com
How soon you will start working on our tasks?
We can start work within 24 hours of signing NDA/Agreement. Understanding of application and infrastructure takes time. Depending on how simple or complex setup is, it will take our team a day to 1-2 weeks to complete different types of tasks. A gradual ramp up works best with our team. We also do urgent or an emergency one-off task without signing up for our monthly services.
How plans and hours works?
Plans hours are expected to be used over a month. Based on team availability and customer's urgency these hours may be used earlier. Our team may work additional hours if required provided they have the time. It is advised to move to higher plan when expected workload is more. Plans can be upgraded, downgraded or cancelled with 30-day notice.
Is StackExpress secure?
We serve financial, health and e-commerce sectors also requiring PCI, HIPPA, GDPR and ISO 27001 compliance. We deploy multiple layers of security. This starts from secure workstations to external request logging at our office network. We routinely audit our processes, and keep adding tools that can complement our defense. We also have NDA agreements and contracts in place with all staff that will access your data, these staff all work directly for company and are not subcontracted to an outside provider.