Up to 60 Hours
Architect, Optimize, Migrate, Setting up CI/CD, Fail-over, Auto-scaling and other Automation tasks.
Up to 100 Hours
DevOps and 24/7 Cloud Support for Staging, Production Monitoring and Management.
For 100+ Hours
Turn-key solution requiring deep understanding of cloud infrastructure and a team with multiple skills.
Frequently Asked Questions
No. Based on client app stack, immediate and long term goals, we form a client specific team with necessary skills. That team consists of a PM, a Lead Engineer and DevOps Engineers. Client regularly interact with these team members.
DevOps Expert team is capable of doing any automation. Setup Continuous Integration and delivery/deployment (CICD). Setup high availability, fail-over, auto-scaling. Analyze infrastructure and do cost optimization. Data migration and conversions. Setup to minimize regional latency.
In our experience 60 hour are sufficient for most client stacks. More hours may be necessary when whole lot of tasks need to be completed in relatively short period of time. In that case, additional hours may be added in the plan.
Our Cloud Support Team consists of 1st responders and site reliability engineers many of whom are cloud certified. Most are expert in Linux and Microsoft Technologies. Cloud Support Team takes care of monitoring, patching, deploys, backups, SSL, DNS and troubleshooting of Development, QA, UAT and production environments. Cloud Support Team has extensive experience managing applications and cloud infrastructure.
This plan includes team hours, from both the teams i.e. DevOps and 24/7 Cloud Support. These teams work together seamlessly. First responders receives alerts from production. They follow documented steps while attending alerts, and when necessary escalate issues to DevOps team or to the client team. DevOps team does their regular tasks as per client priorities.
Plan hours are expected to be used over a month. In case of some urgency or emergency, hours may be used earlier. Team may also work additional hours if so required. Each team member clocks time spent on assigned task. Report on how hours were used in past month, is prepared by PM assigned to the client. Plans can be upgraded, downgraded or cancelled with 30-day notice.
Yes. In our plans we prefer customer who have possibility to stay with us longer. We do one-off or emergency tasks, however our fees for such tasks will depend on its complexity and urgency and hourly rate will certainly be much higher then in our plans.
Yes. We provide middle and senior level team members on 3+ months contract. Our member work 40 hours a week and covers some hours in customer time zone. When needed team member gets help from experts in team.
Our DevOps team responds to requests within 2 to 4 hours during normal business hours. With mutual agreement DevOps team will be available for some tasks that can't be done during business hours. 24/7 team response time varies and depends on clients requirement. It can be less than 15 minutes. We set up PagerDuty, OpsGenie etc. Team can provide SLA based very high uptime guarantees for production environment . When asked such guarantees are provided after few months of on-boarding.
We serve financial, health and e-commerce sectors that requires SOC 2, PCI, HIPPA, GDPR and ISO 27001 compliant policies and procedures. We deploy multiple layers of security. This starts from secure workstations to external request logging at our office network. We routinely audit our processes, and add tools to strenthen our defense. Our full-time employees sign NDA and other agreements for data security and privacy.
After 30-minutes free consultation, StackExpress will send a commercial proposal. On its acceptance, Service Agreement/NDA to be signed. Soon after we form a team to work on customer’s stack. Our team adopts to customer’s workflow and respond to Slack, Jira, Microsoft Team or emails requests. Time spent is logged in Clockify. Monthly reports are available on request. Invoice is generated every 30-days which is to be paid by Credit Card, ACH, Wire Transfer or Bill.com
We can start work within 24 hours of signing NDA/Agreement. Understanding of application and infrastructure takes time. Depending on how simple or complex setup is, it will take our team a day to few weeks to complete different types of tasks. A gradual ramp up works well with our team.